About us

Citizens Advice Luton offers free, confidential, and impartial advice to individuals facing various challenges. They provide guidance on issues including housing, debt management, benefits, employment, and legal matters, helping people understand their rights and options. Citizens Advice Luton’s trained advisors are dedicated to empowering individuals to make informed decisions, resolve issues, and achieve stability.

Contact Details:

• Address: Community House, 15 New Bedford Rd., Luton LU1 1SA
• Phone: 0808 278 7847
• Email: info@citizensadviceluton.org.uk
• Website: www.citizensadviceluton.org.uk

Mary Seacole Housing Association (MSHA) provides secure accommodation and tailored support services to individuals facing housing challenges. Their programs focus on life skills development, education, and employment support, empowering residents toward independence. Community initiatives, such as youth events and well-being workshops, foster connection and personal growth. Additionally, MSHA offers specialised welcome packs for newly arrived migrant children and engages in digital projects to create accessible resources for the community.

Contact Details:

• Address: 12 Cardiff Road, Luton, Bedfordshire, LU11 1QG
• Phone: 01582 415651
• Email: mail@maryseacoleha.com
• Website: www.maryseacoleha.com

Luton Irish Forum is a registered charity supporting the Irish and broader community in Luton, offering services to promote cultural heritage and well-being. Working with organizations like Citizens Advice Luton, Luton Rights, and Luton Law Centre, they provide resources and outreach for vulnerable individuals, including guidance on benefits and housing. The Forum also hosts social groups, cultural events, and wellness programs to foster community ties, reduce isolation, and support physical and mental health, especially for older adults.

Contact Details:

• Address: Kathleen Connolly House, 102 Hitchin Road, Luton LU2 0ES
• Phone: 01582720447
• Email address: info@lutonirishforum.org
• Website: www.lutonirishforum.org

Calls are taken for new appointments on Mondays, Wednesdays and Fridays from 9:30am to 12:30pm.

We reserve the right to pause new appointments to deal with outstanding cases. 

Luton Law Centre is a not-for-profit legal practice offering professional, confidential legal advice and assistance to Luton residents. As a member of the Law Centres Network (LCN) and Advice UK, and Lexcel accredited, they work closely with partners like Citizens Advice Luton, Luton Rights, and Luton Irish Forum to provide specialized support in social welfare law.

Luton Law Centre specialises in:

• Community Care: Advocating for individuals’ rights to social care and health services, including older adults, young people leaving care, and individuals with disabilities or mental health challenges.
• Housing: Assisting tenants and homeowners with issues such as arrears, eviction, homelessness, landlord harassment, and property disrepair.
• Immigration and Asylum: Providing advice on entry and residence rights in the UK, citizenship, and asylum claims.

Luton Law Centre offers free initial advice through their advice line and schedules callbacks with solicitors or caseworkers as needed.

Contact Details:

• Housing & Community Care Advice: 10:30 am to 12:30 pm, Tuesday & Thursday
• Immigration & Asylum Advice: 2 pm to 4 pm, Tuesday; 10 am to 12 pm, Friday
• Address: 15 New Bedford Road, Luton
• Phone: 01582 481000
• Website: www.lutonlawcentre.org.uk

For more information, call or visit during designated hours, or walk in for an initial assessment.

Luton Rights is a registered charity that has been supporting Luton residents since 1982. As a member of Advice UK and a partner of Luton Access, Luton Rights collaborates closely with Luton Citizens Advice, Luton Law Centre, and Luton Irish Forum. The charity offers free, confidential advice in several key areas, with staff who speak various community languages to better serve the diverse population:

Digital Skills Training: Offering basic IT training for individuals with little to no computer skills.

Specialist Welfare Benefits Advice: Available Monday to Friday at Community House, 15 New Bedford Road, Luton; providing expert advice and casework on all types of benefits.

Outreach Advice: Offered twice a week at various community locations, covering general housing, debt, and a comprehensive range of welfare benefits advice and casework.

Family Mediation: Providing both Legal Aid and non-legal Aid mediation services to help families who are separated or in the process of separating. This service supports families in resolving issues related to children, finances, and property outside of court.

Contact Details:

• Address: 28 King Street, 2nd Floor, Luton, LU1 2DP
• Phone: 01582 453372
• Email: admin@lutonrights.org
• Website: www.lutonrights.org

For family mediation services, you can contact them via email at mediation@lutonrights.org.

The Customer Services Team at Luton Council plays a vital role in the Luton Supporting You initiative. Our primary responsibilities include offering advice on welfare assistance and adult social care, promoting support through social media, our website and participation in community events, as well as developing special projects. Our main objective is to offer help and guidance to residents in need, while also supporting organisations that work directly with them.

Contact Details:

Phone: 01582 546000

Lines are open:

• Monday, Tuesday, Thursday, Friday – 9am to 5pm
• Wednesday – 10am to 5pm

If you’re contacting us about a problem for the first time, it’s usually quicker to contact us online to send a message directly to the relevant team. See the Luton Council website for more information on ways to contact us.