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This Cookie Policy was last updated on November 6, 2024 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://lutonsupportingyou.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram. This content is embedded with code derived from Instagram and places cookies. This content might store and process certain information for personalized advertising.

Instagram are located in the United States.

6. Placed cookies

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Google Fonts

Purpose pending investigation

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Purpose pending investigation

Name
Google Fonts API
Expiration
Function

YouTube

Purpose pending investigation

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Purpose pending investigation

Name
GPS
Expiration
Function
Name
VISITOR_INFO1_LIVE
Expiration
Function
Name
YSC
Expiration
Function
Name
PREF
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
shopper
Expiration
Function
Name
wildCard
Expiration
Function
Name
aiStep
Expiration
Function
Name
wpwHitory
Expiration
Function
Name
bot_language
Expiration
Function
Name
botsessionid
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
uw-icon-locales
Expiration
Function
Name
uw-uid
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
_ga
Expiration
Function
Name
_ga_81QPP1XNXW
Expiration
Function
Name
uw-tunings-checksum
Expiration
Function
Name
uw-tunings
Expiration
Function
Name
strObject
Expiration
Function
Name
userway-s10
Expiration
Function
Name
userway-s107
Expiration
Function
Name
userway-s21
Expiration
Function
Name
generateblocksPanels
Expiration
Function
Name
userway-s6
Expiration
Function
Name
strMatchfailed
Expiration
Function
Name
userway-s25
Expiration
Function
Name
userway-s13
Expiration
Function
Name
supportStep
Expiration
Function
Name
userway-s2
Expiration
Function
Name
formentry
Expiration
Function
Name
formid
Expiration
Function
Name
tidio_state_fph4ua1vuwgh7wdp66tm5lj0f652nvb6_cache
Expiration
Function
Name
userway-s3
Expiration
Function
Name
userway-s8
Expiration
Function
Name
formfieldid
Expiration
Function
Name
userway-s16
Expiration
Function
Name
userway-s14
Expiration
Function
Name
userway-s18
Expiration
Function
Name
userway-s7
Expiration
Function
Name
tidio_state_fph4ua1vuwgh7wdp66tm5lj0f652nvb6
Expiration
Function
Name
userway-s23
Expiration
Function
Name
userway-s108
Expiration
Function
Name
userway-s17
Expiration
Function
Name
userway-s101
Expiration
Function
Name
userway-s12
Expiration
Function
Name
userway-s105
Expiration
Function
Name
userway-s11
Expiration
Function
Name
userway-s19
Expiration
Function
Name
WP_PREFERENCES_USER_4
Expiration
Function
Name
generateblocksDeviceType
Expiration
Function
Name
userway-s103
Expiration
Function
Name
userway-s106
Expiration
Function
Name
userway-s102
Expiration
Function
Name
WP_DATA_USER_4
Expiration
Function
Name
userway-s15
Expiration
Function
Name
userway-s9
Expiration
Function
Name
formStep
Expiration
Function
Name
tabData
Expiration
Function
Name
userway-s24
Expiration
Function
Name
userway-s4
Expiration
Function
Name
userway-s104
Expiration
Function
Name
wpChatbotNotification
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Luton Borough Council
Town Hall, Luton Borough Council, George St
United Kingdom
Website: https://lutonsupportingyou.co.uk
Email: dataprotection@luton.gov.uk
Phone number: 01582 546000

This Cookie Policy was synchronised with cookiedatabase.org on January 24, 2025.

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